Our policies

Shipping policy

Limitations of liability

Without limiting the operation of any other conditions herein,

• we will not accept liability for any loss or damage arising from a late delivery.
• you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
• we will not accept liability for any loss or damage arising from items lost, stolen or damaged after dispatch by mumentum has taken place.

How much is shipping?

A shipping fee applies to all orders. We offer domestic and international shipping via Australia Post Parcel Post. For deliveries within Australia you have the option to select Regular or, for added reassurance and faster delivery, Express Post (with an insurance element). International options include Air and Sea (where ‘via Sea’ is offered for the delivery country).

For each product you select into your shopping cart, a shipping cost will be calculated.  You can view your updated shipping options at bottom of page.  Select one of the two options (Regular or Express Post / Air or Sea) prior to going to Checkout.

If you have an urgent purchase requirement, we recommend telephoning or emailing us before your order placement to establish our ability to meet your delivery expectations.

Shipping options are subject to change without notice. 

Worldwide (International) shipping

mumentum welcomes orders from customers outside Australia, including trade clients.  A shipping fee applies to all retail and trade orders.

International shipping services are currently available via Australia Post International Parcel Post - Air or, for a slower but lower cost delivery, Sea (where available to the delivery country). 

mumentum is also pleased to assist trade orders by shipping via the client’s existing freight forwarders. (Contact mumentum direct regarding trade orders.)

While international shipping can appear not economical for single or small items, it can be quite reasonable for multiple and larger purchases, especially where delivery is not required soon and can travel by sea.  Consider placing a group order with friends and sharing the shipping.

USA delivery orders for New Mother’s Journal:  A Practical Organiser

If you are ordering our New Mother’s Journal (only) we have a distributor and re-seller based in Los Angeles, USA. Cute-ture will ship within the USA at lower cost than from mumentum in Australia.  We recommend purchasing from www.cute-ture.com if this applies to you.

Trade orders

A freight charge applies to all trade orders, with the exception of local deliveries & pick-ups.  Freight charges will be made and quoted during ordering. 

mumentum is also pleased to assist trade orders by shipping via the client’s existing freight forwarder.

Delivery time

We process orders after goods are paid for and funds cleared.  Where stock is available, orders are generally dispatched within 2 to 5 business days. 

Shipping time is additional and depends upon the shipping method (speed and cost) chosen during ordering.  Estimated delivery timeframes are quoted at time of shipping being offered and also re-stated in an order confirmation email, which you receive immediately after placing your order.  Please remember, these are Australia Post’s delivery times and there will be additional processing days by mumentum (as mentioned above). 

Out of stock items & substitutes

If an item is out of stock, a substitute brand or product may be offered.  Alternatively, an item may be placed on back-order and shipped as soon as it becomes available.  In all cases, the customer will be kept informed.

Late delivery

Only where Express Post (within Australia) has been ordered, can we track a delivery’s status.  All international orders can be tracked.

We will not be held liable for any loss or damage resulting from late delivery. You acknowledge and agree that late delivery does not constitute a breach by us of our agreement to fulfill an order and does not entitle you to cancel an order.

If an order does not arrive by the estimated delivery date and was dispatched via a tracked shipping option, we will lodge enquiries with Australia Post to ensure that delivery occurs as soon as possible.

If a delivery is lost in transit, we will not dispatch replacement goods immediately. We reserve the right to only dispatch replacements at our discretion.

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place or could be reasonably expected to take place according to Australia Post’s estimates.

Local pick up

Pick up is available for trade clients only at this time.

Insurance

While every care is taken so goods are adequately packaged to ensure that they are not damaged during transit, we recommend consideration be given to insuring your order during delivery.  Customers have the right to select Express Post, which contains insurance offered by the shipping provider. 

Changes to Policy

We reserve the right to amend or change all or any part of the above policy.

Returns policy

Limitation of this policy

Where the conditions outlined in this Returns Policy do not provide for resolution to a returns query, mumentum will conform to legal obligations as required to be met under the Trade Practices Act 1974 (Cth).

How to enquire about returning goods

If you would like to exchange or return an item please contact us by email or phone:

enquiries@mumentum.com.au

Carolynne Hassall: +61 (0) 404 883 462 
Rennay Little: +61 (0) 418 780 989

Have your order details available and please let us know the reason for the return or exchange. Please do not return items to our mailing address without prior authorisation as some returns may have to be shipped back directly to our suppliers.


Non-returnable items

Gift wrapping fees are non-refundable.

Sale or ‘specials’ items cannot be returned or exchanged.

Skincare and cosmetics (including but not limited to toiletries, feminine hygiene products, underwear and pharmaceutical products) cannot be returned.  In extenuating circumstances, where prior authorisation has been given by mumentum following consideration of your reasons for the returns request, we may issue an exchange or credit for skincare or cosmetic products. 

Postage & handling fees on original order are non-refundable (except in case of manufacturing fault – see below). 

Returns & Exchanges

We do our best to ensure our products are described in the most accurate way and dispatched as ordered.  We would hope that every purchase from mumentum fulfils expectations.  However, we will accept return of goods:

• because you have changed your mind or are unhappy with them; or
• if received products are not as ordered or arguably vary from the way in which they were depicted in sales material;

provided that all returned products are:

• accompanied by proof of purchase from mumentum (eg tax invoice, cash receipt, or packing slip);
• unused, unopened and in original condition;
• undamaged (unless by manufacturing fault – see below);
• returned within 14 days of delivery (date goods are received or could reasonably be expected to arrive at ‘ship to’ address);
• in a saleable condition; and
• are not considered skincare or cosmetics (including but not limited to toiletries, feminine hygiene products, underwear and pharmaceutical products).

We reserve the right to refuse the return if these requirements are not met.

If the above requirements are satisfied, we will:

• provide full refund of original payment method or exchange for the value of the products originally ordered; and
• refund the difference where exchanged items are priced lower than the original ordered goods.

However, we will:

• not refund your original shipping costs or return shipping to us;
• not cover shipping costs for exchanged goods (you will be required to pay postage & handling);
• require you to pay the difference where exchanged items are priced higher than the original ordered goods; and
• in instances of exchanges, require you to pay postage & handling for delivery of exchanged goods.

How to return goods

If you return goods by posting them to us through Australia Post, please retain the appropriate proof of return. We recommend that you use the Registered Post service. Otherwise, if the returned goods go missing in transit we will deem you not to have returned them.

Package the item securely and send to the address below.

mumentum
PO Box 245
Sherwood Qld 4075
Australia
 
It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.

Manufacturing defects

We do our best to ensure our products are free of any manufacturing defects. On occasion, we may experience faulty workmanship outside of our control.  In these instances, where products do not satisfy the purpose for which they were manufactured, we will accept returns for a full refund or exchange, within 14 days of goods arriving at the delivery address or could reasonably be expected to arrive at delivery address.

For returns (refunds) resulting from manufacturing faults, we will credit your original method of payment, including original shipping and return shipping to us and any gift wrapping fee.  Proof of purchase from mumentum and return shipping costs are required by way of tax invoices, cash receipts, or packing slips.

Purchases from stockists

If your mumentum-developed product was purchased from one of our stockists, please contact the stockist for their returns policy. mumentum will not accept returns or exchanges for items purchased through a stockist.


Changes to Policy

We reserve the right to amend or change all or any part of the above policy.

Privacy policy

Introduction
mumentum is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) in particular, the ten National Privacy Principles (NPPs), found in Schedule 3 of the Act, which apply to the private sector. The NPP’s are Principles about collection, use and disclosure, quality and security, openness, access, anonymity, sending personal information overseas and sensitive information.

In practical terms, mumentum’s compliance with the Privacy Act means:

• We tell people we collect personal information and advise what we will do with it;
• We only use personal information about people in ways that they might expect;
• We do not pass personal information on without telling people;
• We give people the chance to see any information we hold about them if they ask;
• We keep personal information safe; and
• If people ask, we tell them how we handle personal information in our business.

Definition of Personal Information

Personal information is information or an opinion that identifies an individual or allows their identity to be readily worked out from the information. It includes such things as a person’s name, address, financial information, marital status or billing details.

Name of business

mumentum is a registered trading name of the registered Partnership between Carolynne J Hassall Acting As Trustee For the Hassall Family Trust, and Rennay P Little Acting As Trustee For the Little Family Trust. 

Contact Details - mumentum
PO Box 245
Sherwood Qld 4075
enquries@mumentum.com.au

Carolynne Hassall, Partner
Outside Australia: +61 404 883 462
Within Australia: 0404 883 462
carolynne@mumentum.com.au

Rennay Little, Partner
Outside Australia: +61 418 780 989
Within Australia: 0418 780 989
rennay@mumentum.com.au

How We Use Personal Information
mumentum requests and stores your personal information in order to process and fulfil your order or enquiry.

We will not use or disclose the information you give us about yourself except:

• for the purpose you give us the information
• a purpose related to that reason;
• or another purpose to which you have consented.

Unless you have ‘opted-out’ (ie ticked a check box to indicate you do not wish to be contacted by mumentum regarding direct marketing or sales information), your submitted personal details will be included in our own database/s for direct marketing and sales communications purposes.  In this case, we may from time to time communicate with you via the contact details you submit within your personal information.
You may unsubscribe from mumentum’s direct marketing and sales communications at any time by informing us of your wish in writing at our postal or email contact details.  If you are sending an email, please write “Unsubscribe” in the subject heading.

Your personal details will not be sold, exchanged, or disclosed unless required by law.

Testimonials

We encourage feedback on our products and service from our clients.  If a client provides a testimonial about our products, we may choose to cite (reproduce) all or part of the direct feedback for marketing and sales purposes and wherever possible, may cite the person’s initial, surname, city and country.  For example J. Citizen, London, United Kingdom.  Where a surname is not provided, a first name may be used, eg Jane, London, United Kingdom.

Contact details (personal information other than the above) will not be disclosed with a testimonial.

Liability

Although the mumentum website may provide links to other sites, we do not take any responsibility for their content and policies, including privacy policy.

Access to Personal Information

You can request a copy of any of the information that we have about you. If the information we have is not current, you can request us to update it by sending an email to enquiries@mumentum.com.au

If required, in the essence of protecting privacy mumentum reserves the right to ask for further identification details to assist in verifying that the individual making the request is the same individual whose personal information is sought.

Cookies

You should be aware that non-personal information and data may be automatically collected through the use of Cookies. Wikipedia defines cookies as: “HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts. …Cookies have been of concern for Internet privacy, since they can be used for tracking browsing behavior.”

If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature.

You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us.

Complaint Handling Process - Privacy

If an individual believes their privacy has been compromised, a complaint may be made in writing to:

mumentum
PO Box 245
Sherwood Qld 4075
Australia

The complaint must detail the alleged breach or compromise in full including: date of alleged incident; nature of alleged incident; impact/ramifications of alleged incident upon the complainant; desired rectification action. 

The complaint must also detail the complainant’s full name; full street and postal addresses; country of residence; email address; a telephone contact; and desirable hours (local to listed country of residence) for telephone contact.

mumentum will commence investigation of the matter within 14 days upon receipt of a written complaint.

mumentum may seek legal advice if necessary and will pursue the matter under the guidance, directives, and at mercy of timeframes that legal advisory applies.  If legal advice is not required, the complaint will be followed up in writing as soon as reasonable to ensure the matter has been dealt with to its fullest extent and closure may be brought to the complaint.

Remedies for a privacy complaint might involve an apology, a change in practice or compensation.

A hard copy (record) of all written communications, including email and notes of telephone conversations including date, time and duration of call, will be maintained by mumentum from the moment a potential or actual complaint matter arises.

(See also For more information – Privacy Act 1988 (Cth))

For more information – Privacy Act 1988 (Cth)

For more information not issued by mumentum, contact the administrative authority responsible for the Privacy Act 1988 (Cth).  This authority is the Office of the Federal Privacy Commissioner. The Office handles complaints and also provides information and advice about the Privacy Act. 

www.privacy.gov.au
Privacy Hotline 1300 363 992 (local call charge – Australia )
GPO Box 5218
Sydney NSW 2001
Australia

The Privacy Act gives individuals the right to complain if they think a business, including a small business subject to the Act, has not complied with the NPPs in handling personal information about them.

The Privacy Commissioner can investigate, conciliate and, if necessary make determinations about complaints. The Privacy Commissioner will usually only investigate a complaint if the individual has first tried to resolve it directly with the small business concerned.

Remedies for a privacy complaint might involve an apology, a change in practice or compensation.

For more information go to Information Sheet 13-2001 The Federal Privacy Commissioner's Approach to Promoting Compliance with the Privacy Act available from the Office web site www.privacy.gov.au

Changes to Privacy Policy

Security policy

Data security

Together with our e-commerce provider, we use 128 bit Secure Sockets Layer (SSL) encryption technology to securely transmit your personal information, including your credit card information, over the Internet. By using this technology, it is our intention to protect your personal information, however we cannot guarantee SSL provides 100% security.

Encryption ensures that the information you provide us is protected against unauthorised access.

mumentum has detailed policies in place including separate Privacy Policy, to protect and secure all information we collect against unauthorised access and use. (See Privacy Policy and Terms of Use for further information.)

Cookies

You should be aware that non-personal information and data may be automatically collected through the use of Cookies. Wikipedia defines cookies as: “HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts. …Cookies have been of concern for Internet privacy, since they can be used for tracking browsing behavior.”

If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature.

You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us.

Liability Disclaimer

Access to this website and use of any information contained on it, including the use of a credit card or other debit device, or creation of any liability or obligation in connection with the access to or use of the website is at the user's sole risk. In no event will mumentum be liable to you or to any third party for any injury, loss, claim, damage, or any incidental or consequential damages (including but not limited to lost profits or savings) arising out of or in any way connected with the use of this website.


Policy Changes